Privacy Policy for Forefront Wireless

Effective Date: [June 19, 2024]

At Forefront Wireless, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use and protect it, and your rights regarding your data.

1. Information We Collect

When you use our services, we may collect the following types of information:

  • Personal Information: This includes your name, address, phone number, email address, payment information, and other details you provide when you sign up for our services or contact our customer support.

  • Usage Information: This includes data about your internet usage such as IP addresses, connection times, and data usage. This data is collected to ensure the quality and reliability of our services.

  • Technical Information: This includes details about your devices and network, such as MAC addresses, device types, and performance data, to help us troubleshoot issues and optimize our services.

2. How We Use Your Information

We use your information for the following purposes:

  • Service Provision: To provide, maintain, and improve our internet services.

  • Customer Support: To respond to your inquiries, troubleshoot problems, and provide technical support.

  • Billing and Payments: To process your payments and manage your account.

  • Security: To protect against unauthorized access, abuse, or illegal activities, and to ensure network security.

  • Legal Compliance: To comply with legal obligations and respond to lawful requests from law enforcement or regulatory agencies.

3. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information only under the following circumstances:

  • Service Providers: We may share information with third-party service providers who assist us in providing and maintaining our services, such as payment processors and customer support services. These providers are obligated to protect your information and use it solely for the purposes of providing services to us.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests from law enforcement or other regulatory authorities.

  • Protection of Rights: We may disclose your information to protect our rights, property, or safety, as well as the rights, property, or safety of our customers or others.

4. Data Security

We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, access controls, and regular security assessments.

5. Your Rights

You have the right to:

  • Access and Correct: Request access to the personal information we hold about you and request corrections if any information is inaccurate or incomplete.

  • Delete: Request the deletion of your personal information, subject to certain exceptions such as where we need to retain it for legal or operational purposes.

  • Object and Restrict: Object to or request the restriction of processing your personal information in certain circumstances.

  • Data Portability: Request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.

6. Retention of Information

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on our website and updating the effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Forefront Wireless
1705 W. University Drive, Suite 108 PMB 109
support@forefrontwireless.com
972-674-8079

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

9. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.

10. International Data Transfers

If you are accessing our services from outside if the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central operations are based. By using our services, you consent to the transfer of your information to the United States.

11. SMS Messaging

Customers using SMS messaging for support can text STOP to stop receiving messages from us.  You can also text START to start receiving messages from us again.  

Thank you for choosing Forefront Wireless. We are committed to protecting your privacy and providing you with the best possible service.